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Tech Girl: How to transform your IT department

By in Press Enterprise on August 26, 2017

By Courtney Kaufman

“I just don’t feel like we’re moving forward,” is a phrase I hear from business executives
a lot. When they’re talking about their company’s information technology, that’s a
bad sign. They know that it’s important to their future success, but they feel stuck – like
there isn’t a lot of progress happening.

Management of your information technology department might be unintentionally
holding your company back. Here’s why.

The IT Department is Just Staying Afloat

The ideal IT department is strategic – a visionary department helping advance your
company’s goals. One that looks for opportunities to reduce issues. Plus, sees where
technology could save time, increase margins, reduce lead times, and/or improve
customer satisfaction.

The challenge: most IT departments are set up to be reactive rather than proactive.
They’re seen as worker bees – fixing problems as they come up and keeping everything
humming along.

Ten years ago, that’s all that most businesses needed. Today, it’s a different story.
IT folks are still tasked with keeping everything running, but the job has expanded.
Technology has advanced.

The amount of knowledge executives expect from an individual “IT person” has reached an unattainable level. This makes the department look like nothing is getting done.

To some degree, it’s probably true. Resources are occupied with fixing problems reported by employees, dodging one issue after another.

Adding strategy to their plate is something that they can’t even fathom.

When companies invest in the right in-house and/or outsourced IT support resources, IT
departments can go from a bottleneck to an asset.

Communication Barrier – IT and Executives are at an Impasse

There’s an interesting dynamic between IT personnel and business leaders. In many
cases, they aren’t sharing a common goal. Leadership considers metrics like sales
numbers and manufacturing costs, while technologists are considering server
performance and integration tools.

In these situations, both parties end up in a stalemate. IT hasn’t presented the case for
more resources or different systems in a way that makes […]    

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