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Disney fans frustrated by hours-long lines, sold-out merchandise at D23 Expo 2017

By in Press Enterprise on July 14, 2017

By Joseph Pimentel

Joyce Thomason has had enough.

The 76-year-old from Orange has spent most of the day waiting in long lines – a line to get in, a line to buy merchandise and line to get into panels at Disney’s D23 Expo. A celebration of everything Disney, the expo expecting more than 65,000 panels kicked off Friday, June 14 and ends Sunday, July 16 at the Anaheim Convention Center.

Related: Disney’s D23 Expo is underway and there are lines to stand in lines

Joyce Thomason, from Orange, is frustrated by the hours-long lines at Disney’s D23 Expo at the Anaheim Convention Center, July 14, 2017. (Photo by Joseph Pimentel | SCNG)

Thomason got into the convention after the morning rush, but she’s 0-2 for actually getting into panels.

As a Charter D23 Gold member, she and other Gold members were told they would have reserved seating in some panels, she said.

“All I’m getting is, ‘Sorry we’re full,’” said Thomason, who has gone to all of the D23 Expos since 2009.

“I’m a Disney Vacation member, I’ve gone on nine Disney cruises, I can tell you how special those are but this – I’ve never had this kind of treatment.”

Thomason wasn’t alone in her frustrations. She’s competing against people who set up tents and camped out and slept on the pavement the night before to get in the popular panels such as the Disney Legend and Pixar Animation.

At the exhibit hall, there’s a three-hour line to jump into Scrooge McDuck’s vault. A line has already formed Friday morning for the following day’s events.

Michael Vargo, vice president of D23, said his team has been more efficient than before in funneling guests in and out of the convention center and panels.

“We’ve done a really good job this year getting people in from our lines […]    

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