Big Baller Brand called out by Better Business Bureau after dozens of complaints
By Tom Hoffarth
Big Baller Brand, meet the Better Business Bureau.
The Chino-Hills based sporting goods company owned by LaVar and Tina Ball has been given an “F” rating, the lowest possible grade, by the Fresno-based consumer agency as noted in an alert to consumers sent out Monday.
The Better Business Bureau said based on “numerous complaints last fall” about unfilled and error-filled orders for the high-end athletic shoes offered by the father and mother of Lakers guard Lonzo Ball. The bureau has not received satisfactory response after two attempts to contact the company. The Better Business Bureau posted an alert on the business profile website it has for the Big Baller Brand. A list of 45 complaints filed against the company are also posted.
To date, the Better Business Bureau says that since April 2017, customers have reported more than $5,000 in lost money from orders not filled.
“This kind of unresponsive customer service is not acceptable for any business, let alone one that trades on the celebrity status of its owners to publicize its products,” said Blair Looney, president and CEO of BBB Serving Central California & Inland Empire Counties, which handles complaints against the company. “We contacted the company on November 8, 2017, and again on December 19, asking for their voluntary cooperation in addressing the pattern of complaints that we are seeing. As of today, they have not responded.”
LaVar Ball responded to ESPN: “Better Business Bureau is as outdated as the Yellow Pages. Who cares about them? Tell them that Yelp! has replaced the Better Business Bureau. We honestly thought the Better Business Bureau was out of business. The new BBB stands for the Big Baller Brand.”
The Big Baller Brand site offers shirts, sweatshirts and hats, but footware is the product it is most known for based on the […]